“Oh, I would be happy to answer your questions… just first please provide me with written documentation from your malpractice insurance provider, as well as a written statement from the medical director, that there has never been a single medical error, a HIPPA violation, and especially a malpractice suit filed against this facility or any of its practitioners. Once I have that in hand, I will gladly provide all the detailed answers you’d like.”
That should shut ’em up.